Mini case 1: Impulse Enterprises Impulse Enterprises, a call center provider, faces declining sales, outdated technology, and low employee morale in a highly competitive market. Efficiency, innovation, and employee engagement are essential to its success. Recently promoted Sales Manager, Mr. Adnan, identified key issues: inefficient operations from outdated systems, unmotivated staff due to limited recognition and unclear goals, and leadership that failed to inspire continuous […]




