InstructionsBackgroundThere are several tools and methods that can be used to gauge patient satisfaction and quality of care. Examples include:surveyspersonal interviewsobservationfocus groupsThe AHRQ Consumer Assessment of Healthcare Providers and Systems (CAHPS®) surveys ask consumers and patients to report on and evaluate their experiences with health care. CAHPS® surveys ask patients to report on their experiences with a range of healthcare services at multiple levels of […]




