The ability to manage teams, which are able to communicate effectively and overcome barriers to achievement, is a critical skill for any manager. High performing, cohesive teams are created in an environment where there is a collective understanding of values, goals and objectives. This assess

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The ability to manage teams, which are able to communicate effectively and overcome barriers to achievement, is a critical skill for any manager. High performing, cohesive teams are created in an environment where there is a collective understanding of values, goals and objectives. This assessment booklet has been developed to enable managers to evidence their understanding of the nature of teams in the workplace and how these can be managed to achieve results.

TASK 1: Understanding the role and purpose of teams

The ability to understand the role and purpose of teams is essential if they are to be managed effectively.

» TASK 1a

In your own words, define the purpose of teams within organisations.

(Refer to AC1.1 Define the purpose of teams and the Indicative Content for this AC)

» TASK 1b

Within organisations it is likely there will be more than one type of team. Using the table below, give an explanation of each type of team listed.

(Refer to AC1.2 Explain types of teams in an organisation and the Indicative Content for this AC)

» TASK 1c

Using a recognised theory summarise the roles in a team.

(Refer to AC1.3 Summarise the roles in a team using a recognised theory and the indicative content for this AC)

» TASK 1d

Teams are made up of individuals with different characteristics (such as personality, knowledge, skills) and have different levels of experience.

In your own words, explain how individual members of a team can affect team dynamics.

(Refer to AC1.4 Explain how members of a team affect team dynamics and the Indicative Content for this AC)

» TASK 1e

Certain business activities may be carried out by teams or may be achieved through lone working.

Using well-chosen examples, write an account which identifies the advantages and disadvantages of team working and lone working.

(Refer to AC1.5 Identify the advantages and disadvantages of team working and lone working and the Indicative Content for this AC)

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TASK 2: Characteristics of a high performing team

Recognising the characteristics and behaviours of a high performing team is an essential management skill.

» TASK 2a

Developing a high performing team is the aim of all managers.

Outline FIVE (5) characteristics of high performing teams in the table below.

(Refer to AC2.1 Outline the characteristics of a high performing team and the Indicative Content for this AC)

» TASK 2b

Team success is derived from the positive behaviours of individual team members.

Discuss the key behaviours which can be observed in a high performing team.

(Refer to AC2.2 Discuss behaviours which can be observed in a high performing team and the Indicative Content for this AC)