Overview You will be using the "Repairing Customer Satisfaction" Download "Repairing Customer Satisfaction"case study for all of the assignments in this course. To com

Overview You will be using the "Repairing Customer Satisfaction" Download "Repairing Customer Satisfaction"case study for all of the assignments in this course. To complete the first assignment, you will need to read the case study to develop the first progress report on your findings for the CEO. You will access the case study via the link provided and follow the instructions below.

Instructions Read the case study "Repairing Customer Satisfaction." Download "Repairing Customer Satisfaction."Select the role (VP-Quality, VP-Production, or VP-Customer Relations) you will assume to complete the course activities and assignments. To complete the activity, you will need to keep in mind you are working to identify potential root causes for the lower performance cited for your respective area of responsibility. You will access the case study via the link provided and follow the instructions below.

Based on the case study "Repairing Customer Satisfaction," Download "Repairing Customer Satisfaction,"develop a 2 – 4 page progress report for the CEO.

Based on the role you selected and the plan you developed in the Week 2 activity, develop a progress report for the CEO that includes the following.

Analyze the data and metrics provided and any additional elements you feel are crucial to identify the potential root causes for the lower performance cited for your respective area of responsibility. Include your findings in the progress report. Create a problem statement that conveys to your audience the root cause you identified, the framed problem, and its impact on the organization. Propose a communication plan that will best convey the analysis results, educate your audience, and spur action. In your communication plan, address the following: stakeholders to be included, timelines for initial communications and follow-up messaging, and media to be leveraged, e.g., team or town hall meetings, emails with progress reports, etc. This course requires the use of Strayer Writing Standards (SWS). The library is your home for SWS assistance, including citations and formatting. Please refer to the Library site for all support. Check with your professor for any additional instructions.

The specific learning outcomes associated with this assignment are:

Demonstrate an understanding of how data is an essential and mandatory element of making data-driven decisions and the crucial element of proper problem framing. Help Resources Check out this interactive tutorial: Using Your Own Words: Preventing PlagiarismLinks to an external site.. Week 3 Assignment – Repairing Customer Satisfaction – Progress Report 1Week 3 Assignment – Repairing Customer Satisfaction – Progress Report 1CriteriaRatingsPtsAnalyze the data and metrics provided and any additional elements that are crucial to identify the potential root causes for the lower performance cited for the respective area of responsibility. Include the findings in the progress report.52.5 to >47.24 ptsExemplaryAnalyzed the data and metrics provided and any additional elements that are crucial to identify the potential root causes for the lower performance cited for the respective area of responsibility. Included the findings in the progress report.47.24 to >41.99 ptsCompetentAnalyzed the data and metrics provided and any additional elements that are crucial to identify the potential root causes for the lower performance cited for the respective area of responsibility, but the analysis is incomplete. Included your findings in the progress report, but the findings are incomplete.41.99 to >36.74 ptsNeeds ImprovementAnalyzed the data and metrics provided and any additional elements that are crucial to identify the potential root causes for the lower performance cited for the respective area of responsibility, but the analysis is incorrect. Included the findings in the progress report, but the findings are incorrect.36.74 to >0 ptsUnacceptableDid not analyze the data and metrics provided and any additional elements that are crucial to identify the potential root causes for the lower performance cited for the respective area of responsibility. Did not include the findings in the progress report./ 52.5 ptsCreate a problem statement that conveys to the audience the root cause identified, the framed problem, and its impact on the organization.52.5 to >47.24 ptsExemplaryCreated a problem statement that conveys to the audience the root cause identified, the framed problem, and its impact on the organization.47.24 to >41.99 ptsCompetentCreated a problem statement that conveys to the audience the root cause identified, the framed problem, and its impact on the organization, but the problem statement incomplete.41.99 to >36.74 ptsNeeds ImprovementCreated a problem statement that conveys to the audience the root cause identified, the framed problem, and its impact on the organization, but the problem statement is incorrect.36.74 to >0 ptsUnacceptableDid not create a problem statement that conveys to the audience the root cause identified, the framed problem, and its impact on the organization./ 52.5 ptsPropose a communication plan that will best convey the analysis results, educate the audience, and spur action.52.5 to >47.24 ptsExemplaryProposed a communication plan that will best convey the analysis results, educate the audience, and spur action.47.24 to >41.99 ptsCompetentProposed a communication plan that will best convey the analysis results, educate the audience, and spur action, but the communication plan is incomplete.41.99 to >36.74 ptsNeeds ImprovementProposed a communication plan that will best convey the analysis results, educate the audience, and spur action, the communication plan is incorrect.36.74 to >0 ptsUnacceptableDid not propose a communication plan that will best convey the analysis results, educate the audience, and spur action./ 52.5 ptsWrite a progress report that is clear, includes appropriate writing mechanics, and follows SWS formatting requirements.17.5 to >15.75 ptsExemplaryWriting has very few spelling, punctuation, and grammatical errors; few fragments, comma splices, and run-ons. 0–2 errors present.15.75 to >14 ptsCompetentWriting has spelling, punctuation, and grammatical errors that are distracting in a few places; few fragments, comma splices, and run-ons. 3–4 errors present.14 to >12.25 ptsNeeds ImprovementWriting has spelling, punctuation, and grammatical errors that are distracting in some places. 5–6 errors present.12.25 to >0 ptsUnacceptableWriting has spelling, punctuation, and grammatical errors, fragments, comma splices and run-ons that distract from the message. More than 6 errors present./ 17.5 ptsTotal Points: 0