Scenario: You are a customer service center manager for Netflix, and you have been tasked with creating a customer satisfaction survey to evaluate customer interactions with call center represent


Project Description:
Scenario: You are a customer service center manager for Netflix, and you have been tasked with creating a customer satisfaction survey to evaluate customer interactions with call center representatives. Consider the types of calls and the best-practice experiences that you will want to measure.

Part I
Compose a brief survey with 6(six) survey questions and a rating scale 1-5, 5 being greatest. You may have no more than one open-ended question.
For guidance on how to write effective survey questions, search keyword: “Survey Construction” in peer reviewed resources from the West Online Library and read the following article:
Janes, J. (1999) ‘Survey construction’, Library Hi Tech, 17(3).

Part II

-Write a two- to three-page paper, typed and double-spaced, in which you discuss the following components:
-What are the survey questions designed to measure and why did you choose to measure these components?
-What method will be used to analyze survey feedback?
-How will this survey information be used? What levels of the organization will see the results?
-What change implementation or initiatives will the survey results drive?
-What tactics will be used to encourage survey participation?

Often, front line teams pushback on the accuracy of survey results measuring their performance. How will you address the challenges associated with survey validity based on response rates and customer tendencies?

Include a minimum of two sources, which may consist of readings from the University Library, your text, and other selections.

Format your paper using West Writing Style Handbook guidelines
PLEASE ORDER NOW
[contact-form-7 id=”232″ title=”Contact form 1″]



This essay is written by:

Prof. SirMojo Verified writer

Finished papers: 435

Proficient in:

English, History, Business and Entrepreneurship, Nursing, Psychology, Management

You can get writing help to write an essay on these topics
100% plagiarism-free

Hire This Writer
© 2017 theacademicessays. All Rights Reserved. Design & Developed by theacademicessays.
How to Avoid Plagiarism
  • Use multiple resourses when assembling your essay
  • Use Plagiarism Checker to double check your essay
  • Get help from professional writers when not sure you can do it yourself
  • Do not copy and paste free to download essays
Get plagiarism free essay
Loading...