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A. Identify a problem facing your organisation, you personally or an organisation that you are associated
with that is amenable to the Simple Multi-attribute Rating Technique (SMART) and
apply a SMART analysis to it. Ensure that you give a brief outline of the problem and explain why
SMART is an appropriate technique to be applied.
You should discuss the limitations and strengths of the use of decision analysis in relation to
your chosen decision problem.
B. Take either an organisation with which you are familiar or a case study and evaluate the success or
failure of the company in implementing either a Total quality management process or a
Kaizen approach. Ensure that you explore the key challenges faced by a company attempting to
implement such processes, covering key organisational factors that could act as with barriers or
facilitators to such a change such as organisational culture, management styles and decision making
systems as well existing practices and processes
Be sure to draw and as much theory as well as practical examples to both guide and support your
In terms of word length tasks A and B should be equivalent to 2,500 words each. Please note that
assignment submissions will be electronically scanned to provide notification of possible plagiarism.
The following criteria will be used to assess the assignment:
Task A The correct application of SMART Analysis to an appropriate decision problem.
The appropriate application of various quality techniques to case study with a clear
demonstration of critical evaluation. This element of the assignment should be
Having completed this unit the student is expected to:
1. demonstrate competence in employing a systematic design process in analysing and solving
2. critically analyse total quality and quality systems in the design and manufacture of products;
3. critically evaluate decision making techniques to aid management judgement;
4. have a critical awareness of the implications of design management decisions.