Explain the purpose of a Strategic and Operational Plan


  1. Explain the purpose of a Strategic Plan and an Operational Plan, and the role of an Operational
    Plan in achieving the organisation’s objectives.
  2. Outline the information that is usually included in an Operational Plan.
  3. Explain a typical process for developing an Operational Plan.
  4. Explain the purpose of a budget.
  5. Explain a typical budgeting process.
  6. Explain the purpose of key performance indicators.
  7. Discuss four approaches to developing key performance indicators.
  8. Discuss the concept of a balanced scorecard as an alternative approach to measuring business
    performance through key performance indicators.
  9. Explain the concept of benchmarking as a way of assessing business performance.
  10. Provide a definition of a PCBU and outline their key responsibilities.
  11. Outline the aim and scope of the Fair Work Act 2009.

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