The term “glass ceiling” refers to:
invisible barriers of discrimination that prevent managers from advancing employees.
invisible barriers of discrimination against unprotected groups.
invisible barriers of discrimination that block protected groups from advancing into upper management.
invisible barriers of discrimination that involve the physical environment of the company.
Core values and beliefs that act as a guide when individuals formulate courses of action are called:
The word most closely associated with employment orientation is ____________.
The U.S. labor force is becoming ____________.
dominated by older males
dominated by females
dominated by younger males
Pre-employment physical examinations can be used for all the following except:
excuses for not hiring
certification of physical capabilities
prevention of insurance fraud claims
Organizations can encourage unethical behavior in employees in the following ways except:
threatening unusually severe punishments.
offering unusually high rewards.
A risk that is definitely not worth taking for managers and employees is the risk of:
ruining the rest of one’s career.
The ethical process that states that employees should treat others as we ourselves want to be treated is called the:
Turnover of employees, constant change, and an uncertain future force managers to use human resource ____________.
A company’s best defense against accusations of discrimination or bias in hiring is to be certain that any employment practice or device adheres to the following except:
performance standards are met.
it is a business necessity.
it acknowledges a bona fide occupational qualification.
it is job related.
Today, the collective pressures of society demand that businesses:
turn a profit.
solve many societal problems.
disregard private interest groups.
pay substantial stock dividends.
Generally, employment interview questions that ask about age or marital status are considered ____________.
within an unstructured interview format
Codes of conduct can best be described as:
all of the above
The most valued organizational asset or resource is ____________.
____________ is the obligatory action of employees and organizations to protect, benefit, and avoid harm to others.
Public and social reclamation
The assignment of conducting the in-depth interview normally will be granted to the ____________.
applicant’s reporting superior
Director of Personnel
When a person carries out his or her work duties “because” of “the duty,” they are practicing the ethical theory of ____________ behavior.
Team members engage in the following kinds of communication except:
utilizing non-verbal forms.
deliberating on a problem or issue.
Entrepreneurs are enterprising individuals who organize and operate businesses. Such individuals within established corporations are termed:
Moving or shifting employees from one specific job to another is called job:
A good reward system will include:
rewards that are comparable to other organizations
rewards that are available to all
rewards that meet basic needs
all of the above
The communication message is a carrier of:
The ways in which people observe and the basis for making judgments about the stimuli they experience is
A significant number of colleges and universities are operating summer session classes Monday through Thursday. This is similar to:
a compressed workweek
Face-to-face or voice-to-voice conversations that take place in real time and allow instant feedback are called:
A mentoring manager that encourages a subordinate to “shadow” his/her leadership exemplifies which process theory of motivation?
“Seek not only to be understood but to understand…,” one of the American Management Association’s “Ten Commandments of Good Communication,” focuses upon being a good:
According to Maslow, a person’s needs are arranged:
according to each individual.
in a priority.
by societal influences.
Over an extended period of time, an unmet need can ____________ an employee.
The process through which people and organizations accomplish objectives is:
“Guess what was just said about the manager’s new secretary?” typifies:
Job redesign requires an intimate knowledge of both ____________ and ____________.
employee talents and job qualities
job enlargement and job rotation
employee desires and job opportunities
job depth and job scope
Informal communication channels are often called, collectively, the:
McClelland reveals that high achievers:
shun responsibility for solving problems.
prefer others to set their goals.
Power that comes to people because of the kind of personality or personal attractiveness they have to others is known as:
Which of the following organizational principles directly impact or specifically relate to free-rein leadership and empowerment?
delegation of authority
centralized decision making
division of work
When conditions change, ____________ managers change from one leadership style to another more appropriate style.
Standing committees are permanent by design; however, ____________ committees are set up to accomplish a task and then disband.
To influence through leadership actually means to ____________ another person’s behavior.
Giving employees the chance to appraise their bosses forces a company to live up to its commitment to ________management.
The autocratic style of leadership is sometimes called the:
When organizations construct teams, the recommended membership size of a team __________.
should be less than six (6)
does not matter
should be greater than twelve (12)
should be twelve (12) or less
Which team member’s role is to propose new solutions, new methods, and new systems for team problems?
During this century, several studies regarding leadership traits have proven that:
leadership traits are universal.
no specific list of successful leadership traits exists.
leadership and management are the same.
leadership traits, skills, and behaviors are common.
The extent to which member are attracted to the team and motivated to remain together is called:
All of the following are stages of team development except __________.
none of the above
Formal vertical organizational teams are also known as ____________ teams.
command or functional
Which one of the following is not a characteristic of work teams?
They assume responsibility for the functions or tasks.
They are typically large.
They perform tasks previously done by members in a functional department.
They are composed of multiskilled workers.
Active components of leadership include all the following except:
Which of the following is not a stage of team development?
The two managerial functions closely linked to leadership are:
staffing and leading.
planning and organizing.
organizing and staffing.
leading and controlling.
When sports coaches listen to players’ suggestions and feedback during game intermissions, they are using ____________ leadership.
One approach to human asset valuation is ____________.
creates cash budgets
requires outside auditors to monitor employee performances
uses cost centers
attempts to assign a dollar value to each employee’s contribution to the company’s profit
An information system enables an organization to:
exploit employee ideas
create intellectual capital
share intellectual capital
A balance sheet consists of three major sections. Which of the following is one of those sections?
Each unit of a decentralized computerized information system (CIS) is called a(n):
A(n) ____________ is any guideline or benchmark established as a basis for measurement or point of reference.
rule of thumb
Controls that focus on “after the fact” are called ____________ controls.
A highly disciplined process that helps companies focus on developing and delivering near-perfect products and services is:
A validation process to ensure measurement accuracy and standardization is known as:
a QA system.
The accounting balance sheet “equation” is ____________.
assets – liabilities = expenses
assets = liabilities + short-term debts
assets = liabilities + stockholders’ equity
income – expenses = profit or loss
Examples of feedforward controls include ____________ controls.
Managers that have to “start over” each fiscal period by justifying and identifying all financial resources are using ____________ budgeting.
The concept that measurements provided by the control process will reach the proper decision makers when they are needed is the concept of:
Budgeting requires all of the following except:
locating needed funds
not adjusting goals
The accounting income statement “equation” is expressed as ____________.
assets + liabilities = equity
revenues – taxes = assets
expenses + debt = equity
income – expenses = profit or loss
The amount of output achieved from the use of a given amount of inputs is __________.
A control mechanism that focuses on continuous incremental quality improvement is _________.
total quality management
A sources and uses of funds statement is often called a ____________.
net income/loss statement
statement of assets and liabilities
cash flow statement
Any organizational unit that contributes costs, revenues, investments, or profits as part of the company’s total accounting “package” is called a(n) ____________.
financial responsibility center
debt awareness department
Question 71 Explain the grapevine and how works in organizations? What should mangers do about the grapevine?
What are the primary financial ratios and what do they measure? Discuss how ratio analysis is used by managers?
What stimulates motivation? What factors influence the behavior and individual will choose to satisfy a stimulus? How might a manager utilize this knowledge in performing his/her duties?
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