In Week 1 and Week 2, you conducted some preliminary work in order to gain a better understanding of performance management. Now, it is time for you to put your knowledge into action so the production department, sales department, and quality assurance department can unify their vision for the organization. In this week, you will develop a plan to link the performance management system with the organization’s strategic goals.
You are the HR Manager for a manufacturing company. The company is open seven days a week and twenty-four hours per day. There have been constant disagreements between the production manager, the sales manager, and the quality assurance manager. The sales associates have promised each client a shipment on a specific date, bypassed the quality assurance manager, and gone straight to the production manager. The production manager has shipped the product without allowing the quality assurance team to inspect the merchandise before it is shipped. Each time this situation occurs, a customer returns the defected merchandise and the quality assurance team is blamed. In addition to the new orders that must be shipped, the organization has to replace and ship another order to the previous customer. Since this is a replacement order, the organization cannot charge the customer. Employee morale is low, and no one has received a raise in a year. The performance appraisals are used as means to terminate employees, and the job descriptions are outdated. Lastly, the company is on the verge of losing several large contracts as well as competitive advantage. Before you begin to tackle this organizational issue, let us begin with some preliminary work.
Evaluate the purpose of a performance management system.
Analyze the benefits of implementing a well-defined performance management system.
Create a vision statement, mission statement, and goals for the organization.
Analyze one of the approaches to measure performance.
Develop a performance management system that will align with the organization’s strategic plan.
As in all assignments, cite your sources in your work and provide references for the citations in APA format.
Create a 4-page Microsoft word document.