Instructions This assignment challenges your ability to identify, capture, sequence, and align process activities in a way that enables clear communication of the process and visibility to all activities

Instructions This assignment challenges your ability to identify, capture, sequence, and align process activities in a way that enables clear communication of the process and visibility to all activities
: 0
  • Description

Instructions This assignment challenges your ability to identify, capture, sequence, and align process activities in a way that enables clear communication of the process and visibility to all activities, including those that are unseen by the customer. Create a service blueprint that depicts an overnight stay in a nationally-recognized hotel chain. Your blueprint should capture the process, which begins with a client- call to the reservationist and ends with checkout and departure the following day. In addition to your service blueprint, prepare a brief description of two procedures that prevent or block mistakes in the hospitality service process. These process applications are commonly referred to as ‘poka-yokes’ – roughly translated from Japanese into English as ‘error or mistake-proofing’. Length: Your Service Blueprint should span 1-2 pages and may be built using any program of your choosing. It must be accompanied by a one-page description of your mistake-proofing process enhancements indicated above, including in-text citations. Include a brief introduction that broadly describes the contents of your assignment. Your response should demonstrate thoughtful consideration of the ideas and concepts presented in the course by providing new thoughts and insights relating directly to this topic. Your response should also reflect professional business writing and current APA standards. Be sure to adhere to Northcentral University’s Academic Integrity Policy. Reference: Bitner, M. J., Ostrom, A. L., & Morgan, F.N. (2008). Service blueprinting: A practical technique for service innovation. Link Topic Actions for ‘Bitner, M. J., Ostrom, A. L., & Morgan, F.N. (2008). Service blueprinting: A practical technique for service innovation.’ Kumar, S., & Kwong, A. M. (2011). Six Sigma tools in integrating internal operations of a retail pharmacy… Link Topic Actions for ‘Kumar, S., & Kwong, A. M. (2011). Six Sigma tools in integrating internal operations of a retail pharmacy…’ Wali-Mullen, E., & Envick, B.R. (2015). Get a clue: How entrepreneurs can manage the service experience to differentiate themselves & provide … Link Topic Actions for ‘Wali-Mullen, E., & Envick, B.R. (2015). Get a clue: How entrepreneurs can manage the service experience to differentiate themselves & provide …’ VEA. (2009). Operations management: A hotel case study [Video File].

Order This Solution

Ask your homework question

 

INDIVIDUAL APPROACH:
Chat with every writer who applies to your request, and view their skills and portfolio. Make the choice that’s right for you.
MANAGE YOUR ORDER:
Monitor progress and see any changes made. Have full control over every phase of the process.
COMMUNICATE:
Ask your writer questions and provide your ideas about your paper. Produce the exact result that you want.
ENJOY THE OUTCOME:
Get everything done on time with high quality. Writing papers is much simpler with us.

Ask your homework question

 

© 2017 theacademicessays. All Rights Reserved. Design & Developed by theacademicessays.
Loading...