Read the case, Exercise 11.20. Write a block or modified block letter, your choice. You will have three or more paragraphs: Paragraph 1: explain the problem or situation. Make this paragrph 5-7 lines in length. Paragraph 2: giv

Read the case, Exercise 11.20. Write a block or modified block letter, your choice. You will have three or more paragraphs:

Paragraph 1: explain the problem or situation. Make this paragrph 5-7 lines in length.

Paragraph 2: give the bad news and present alternatives. Make this paragraph 5-7 lines in length.

Paragraph 3: give a sincere goodwill ending. This paragraphy only needs to be 2-3 lines in length.

Customer’s address: 225 Wesley Avenue, Oak Park, IL 60302.

Business address: Kelly Green Store, Inc., 137 West Lake Street, Chicago, IL 60601.

(12-point Calibri or Times New Roman font is used and 1.0 spacing)

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