Case Study: Problem 1

The case study company has experienced rapid growth in both the size of its client base and also in the services provided to clients. Unfortunately, the growth in data management policies, procedures, and systems has not kept pace with the growth, and the company finds itself in a position where sensitive data are not adequately protected, and content management is insufficient to ensure the accuracy and availability of the data. To resolve this problem, the company has enlisted the aid of a consultant with expertise in enterprise data management and data governance. After initial planning meetings with the company’s chief executive officer (CEO) and chief information officer (CIO), the consultant has determined that the first step in the project should be to evaluate the company’s current major content requirements. The consultant will also establish an implementation plan for a new enterprise content management (ECM) system. How should this evaluation be done, and what should be included in the results? (Key assignment deliverable: Project Outline and Requirements, Implementation Life Cycle)

Key Assignment Overview

Throughout this course, you will work on several aspects of enterprise content management that will result in a complete ECM and Data Governance Policies and Procedures Manual for a company of your choosing. Enterprise content management is the formal management of the organization and the storage of an organization’s valuable content and documents that are related to business processes. Data governance policies and procedures are the formal policies and processes that enforce data quality, management, and policies and business process management and risk management. You will not actually be performing the implementation of the system, but you will work extensively with the concepts of good enterprise content management practices. Additional information and the deliverables for each Individual Project will be provided in the assignment description for the project. This is the course Key Assignment that you will make contributions to each week.

Enterprise Content Management and Data Governance Policies and Procedures Manual

This course is comprised of a series of Individual Project assignments that will contribute to a Key Assignment submission at the end of the course. Each week, you will complete a part of an Enterprise Content Management and Data Governance Policies and Procedures Manual. You will select an organization (real or fictitious) and apply your research to the development of an ECM and Data Governance Policies and Procedures Manual that would be appropriate for implementation within the organization. The goal of this course project is to develop the policies and procedures necessary for the organized management and governance of content in an enterprise.

Organization and Project Selection

The first step will be to select an organization as the target for your Enterprise Content Management and Data Governance Policies and Procedures Manual. This organization will be used as the basis for each of the assignments throughout the course and should conform to the following guidelines:

  • Nontrivial:The organization should be large enough and should deal with sufficient amounts of data to allow reasonable exercise of the enterprise content management and data governance policies and procedures that you develop in your manual. Note that the organization should be similar to the organization presented in the Problem Based Learning Scenario, but the company does not have to be a consulting company. The company should, however, deal with clients and some of their sensitive data. The organization can be fictional if necessary, and appropriate assumptions may be made.
  • Domain knowledge: You should be familiar enough with the organization to allow focus on the project tasks without significant time required for domain education.
  • Accessibility:You should have good access to the people and other information related to the project because this will be an important part of the process.
  • Note:The selected organization may already have an enterprise content management system in place and can still be used as the basis for the projects in this course.

Select an organization that meets these requirements, and submit your proposal to your instructor before proceeding further with the assignments in the course. Approval should be sought within the first several days of the course. Your instructor will tell you how to submit this proposal and what notification will be given for project approval.