These review questions will broaden your application of a few key topics from the chapters and the Module 1 objectives.  Answer all four questions. All references are required to be in current APA format.

  1. What are the roles and responsibilities of the operations manager? What other functional areas does the operations manager communicate with and why?
  2. In operations management, the term sustainability is used in corporate meetings. Explain what sustainability is and why it is a topic of hot discussion.
  3. Describe the concept of a value chain and why should an operational manager concentrate on this concept. Please provide examples.
  4. Explain the purpose of Customer Benefit Packages and describe how these packages contribute to customer value and satisfaction.

Module Report Guidelines

  • 750-word minimum, not including Reference or Cover Page
  • Current APA format
  • Double Spaced
  • A minimum of 3 references, in the Reference section at the end of the paper, are required.
    • Two references must be scholarly, peer-reviewed, and from reputable sources.
    • One textbook reference is acceptable.