These review questions will broaden your application of a few key topics from the chapters and the Module 3 objectives . Answer all four questions. All references are required to be in current APA format.

  1. Discuss the importance of integrating the voice of the customer into all decisions under the concept of Quality Function Deployment (QFD).
  2. Describe service process design and the service encounter design.
  3. What is Design for Reliability?  Why is reliability important? Describe series and parallel systems?
  4. Describe Throughput and explain why the identification and elimination of bottlenecks are key to improving productivity.

Module Report Guidelines

  • 750-word minimum, not including Reference or Cover Page
  • Current APA format
  • Double Spaced
  • A minimum of 3 references, in the Reference section at the end of the paper, are required.
    • Two references must be scholarly, peer-reviewed, and from reputable sources.
    • One textbook reference is acceptable.

Module Review Guidelines

  • Current APA format