Read the following scenario:
You have been asked to write a business proposal for a client in the hope of setting up a 3-year customer service contract in support of a new application they are launching this month. Support services will include technical problem solving and answering questions on the use of the application.
Write a minimum 1,050-word research summary using Microsoft® Word in which you communicate the details of your business proposal to the project team. Include the following components in your research summary:

• A Microsoft® Word business template of your choice

• A description of the client’s needs including

• Hours of operation

• Number of calls that will need to be taken

• Reporting needs


• Proposed solution to client’s needs


• Pricing

• Time of support operation

• Advantages of using your service

• What support avenues you will provide (live chat, phone, web)


• Research through citations and references using the Word reference tool to insert them into the paper

• An inserted image supporting your recommendation

• A built-in style appropriate for a business document
• A bulleted or numbered list
• A proofing review using Spelling & Grammar check

Submit your final summary in the following file formats: DOCX, PDF, HTML, and TXT file. This will acquaint you with differences between file formats and why these different file formats may be useful.
Cite a minimum of three references.
Format your assignment according to APA guidelines.
Click the Assignment Files tab to submit your assignment.
Used with permission from Microsoft.