Describe  type of hospitality industry and it’s  main categories of employees.

Summarize three 3 primary reasons that turnover is so high in this industry.

Recommend one 1 method to address each of the three 3 primary reason that turnover is so high in this industry.

Recommend  one 1 method to improve job satisfaction in the general for this industry.

Develop a plan for managing and improving quality in a hospitality operation.

Describe the management attributes contributing to provide service quality.

List and describe basic service paradigms

Differentiate  between high-and low-performance organizations and identify contributing factors.

Use technology  and informatioinformation resources to research issues in the quality service.

Use two 2 quality resources, NOT Wikipedia and similar websites.

Typed Times New Roman  12 font, one inch margins on all sides. Citations and references  should follow A PA

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